Terms & Conditions

Tickets may be purchased using cash, VISA credit and debit cards, MasterCard, Maestro Domestic, Electron, JCB, Solo and Laser cards. We do not accept cheques, Maestro International, Amex or Diners cards.

Saffron Hall charges a £1 booking fee per ticket for all web, phone and in-person transactions.

If you are booking online or by telephone more than one week in advance of the first event for which you are booking, we can post your tickets to you second class for £1 per transaction.

Please check your tickets, as mistakes cannot always be rectified. Saffron Hall is not liable for any tickets that are lost or stolen.

We will only offer a refund if a performance is postponed, cancelled, or abandoned when less than half the performance has taken place. The £1 per ticket booking fee is non-refundable.

Ticket returns are only accepted for concerts and events presented by Saffron Hall (labelled as ‘Presented by Saffron Hall’ on the website) that have sold out.

The following conditions apply:

• If a concert or event is sold out and you would like to return your tickets, you must contact boxoffice@saffronhall.com or ring 01799 588545 to inform us of your request at least 72 hours before the start time of the concert or event you have booked for. The value of your tickets (minus the £1 per ticket booking fee) will be returned as Saffron Hall credit, which can be used to book future Saffron Hall events, and will expire two years after the date of issue.

• If you are unable to return the tickets to us 72 hours or more in advance, we may be able to resell the tickets on your behalf on the day. Tickets returned to us within 72 hours of the event can be offered for resale at the Saffron Hall box office on the day of the performance. We cannot guarantee the successful resale of a returned ticket. Where tickets are not successfully resold, no credit will be given. If we successfully sell the tickets, the value of your tickets (minus the £1 per ticket booking fee) will be returned as Saffron Hall credit.

All ticket returns are at the discretion of our Box Office. To inform us that you wish to return tickets within 72 hours of an event, you must email boxoffice@saffronhall.com with your name, contact details, seat number, and order number. If we are able to successfully re-sell your tickets, you will receive an automated email confirming your account credit.

Concessions or discounts are available for some performances. Please check the website, call the Box Office or ask when booking tickets in person about which concessions or discounts apply to individual events.

Children aged 24 months and under may sit on another guest’s lap and do not require their own ticket.

Every member of the audience must be in possession of a valid ticket. Altered or defaced tickets will not be valid.

We reserve the right to provide alternative seats to those specified on the ticket.

Strict age restrictions apply to some events. Please check before booking.

No children under 5 will be admitted to Saffron Hall except where it is specifically stated on our website that the event is suitable for all ages. Babes in arms (children under 24 months) will only be admitted to performances that are specifically aimed for them (pantomimes, family events, and shows permitting all ages). Where babes in arms are permitted, they shall be admitted free of charge. Please note that babes in arms are not allocated a seat and must remain on the lap of their parent/guardian during the performance. If you require a seat for a child aged under 24 months, a ticket must be purchased.

Management at Saffron Hall is authorised to refuse you admission to Saffron Hall. We reserve the right to do so if in our absolute judgement your conduct is such that it is likely to disrupt or disturb other persons attending Saffron Hall. We also reserve the right to terminate your permission to remain in Saffron Hall and remove you from Saffron Hall in similar circumstances. No refund will be offered to you if you are refused entry or removed from Saffron Hall in such circumstances as are detailed above.

Latecomers will be admitted to Saffron Hall at a suitable break in the performance and at the discretion of the management staff.

Security searches may be necessary on occasion to ensure the safety of guests.

Saffron Hall accepts no responsibility for lost or stolen property, including property checked into the Saffron Hall cloakroom.

Only food and drink purchased at Saffron Hall may be consumed on the premises.

No cameras, or video or audio recording equipment are permitted at Saffron Hall without the express permission of the event promoter and Saffron Hall’s management staff. The making of recordings and photography without such express permission, with or without flash, is strictly forbidden.

Standing is not permitted anywhere in the auditorium.

We reserve the right to alter or vary performances due to events or circumstances beyond our control without being obliged to refund monies or return tickets. This does not affect your statutory rights.

Ticket costs (less any booking and postage fees) will be refunded when the performance for which the tickets have been purchased is postponed, cancelled or abandoned when less than half the performance has taken place. If you have purchased the tickets using a credit or debit card, we will credit the same card. For cash transactions, we will return a cheque to you. Refunds may take up to 28 days to process.

Please make any complaints to the Duty Manager promptly, prior to or during the performance.

We reserve the right to carry out general filming and sound recording in or around the building, or to engage a third party to do the same. By purchasing a ticket, you signify your consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment. If you object to being photographed or recorded, please advise the Duty Manager before the performance begins.

Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. We expressly disclaim all liability for any direct, indirect or consequential loss or damage occasioned by your reliance on any statements, information or advice contained in our promotional information whether in print, on the website or any other promotional material generated by us.

Saffron Hall gift vouchers can be used for all transactions through the Saffron Hall box office, including fees (where applicable) and donations.

Vouchers are valid up to 24 months from original date issued.

Saffron Hall is operated by Saffron Hall Trust. Saffron Hall Trust acts as an Agent on its own behalf and on behalf of show promoters and accepts vouchers as payment for tickets on sale through the Saffron Hall box office.

Some promoters may not sell some or all of their tickets through Saffron Hall, in which case vouchers cannot be accepted.

Vouchers may be redeemed through the Saffron Hall box office by phone on 0845 548 7650 or online at www.saffronhall.com.

Vouchers may be used as whole or in part payment for tickets to the value indicated on the voucher.

Vouchers cannot be exchanged for other goods or cash or be applied to the payment of tickets already purchased.

Change will be given in the form of credit on customers’ accounts.

Once the redemption code on the voucher has been used, the voucher is invalid and cannot be used again.

Saffron Hall reserves the right to restrict the use of vouchers in the event of exceptional circumstances. This does not affect your statutory rights.

If you have any queries, please email us on info@saffronhall.com or call us on 01799 588545.

This information and any documents referred to in it detail the terms of use applying to a membership purchased from Saffron Hall Trust. Please read these terms carefully. All memberships purchased from Saffron Hall Trust are subject to our terms and conditions. Please see our website for our full Terms and Conditions and our Privacy Policy.

A membership and the related benefits apply to an individual and is attached to their Saffron Hall account. Where applicable, the membership credit can name the individual, couple or family. Memberships can also be purchased as a gift.

By joining our membership scheme you are consenting to receive marketing communications and communications about supporting Saffron Hall Trust from us. Members receive email notification of new events and priority booking. We use email to communicate upcoming events as this is the quickest and most cost-effective way of contacting our members. Members are responsible for providing accurate contact information. Members’ names and contact details will be stored on a database so that we can send you information and offers which may include additional fundraising activities. Your information will not be passed on to any third parties. You can unsubscribe at any time but should be aware that you may miss out on correspondence relating to your membership and related benefits should you do so.

For the purposes of VAT we inform you that your gift will be split between a payment for benefits (subject to VAT), which can be bought separately by calling the Saffron Hall Office on 01799 588545, and a suggested voluntary donation.

The split for each level is:
Friend - donation £60 / benefits £5,
Bronze – donation £125 / benefits £5,
Silver – donation £230 / benefits £10,
Gold - donation £465 / benefits £35,
Platinum - donation £1195 / benefits £55,
Saffron Hall Foundation - donation £5035 / benefits £65.

The current benefits of the membership scheme are listed on our website. Benefits are subject to change.

As a registered charity we are able to reclaim the tax on your full membership payment via Gift Aid if you are a UK tax payer. Please ensure we have a Gift Aid declaration on file for you to enable this. Please also ensure you inform us of any changes to your Gift Aid status.

Please note that memberships cannot be purchased with Charities Aid Foundation (CAF) payments or via payroll giving schemes.

Payment for a membership is taken a year in advance. We will send you a reminder when renewal of your membership is due. All memberships can be set to ‘auto-renew’ annually and you will be notified before the renewal date. For Gold level membership and above we offer the option to pay monthly for your membership which can be arranged through Saffron Hall’s Fundraising team. Please email membership@saffronhall.com or call 01799 588545 for more information.

There will be two main periods of priority booking per season for members. Priority booking for ‘own promotion’ events which are added to the programme outside of these periods is at the discretion of Saffron Hall Trust. There is no limit to the number of tickets that can be booked by members during a priority booking period, however, Saffron Hall Trust reserves the right to limit the number of bookable tickets for some or all events. Where possible, Saffron Hall Trust will email advanced warning of new events to members. This may not be possible for all events, and will be offered at the discretion of Saffron Hall Trust. Tickets purchased during a priority booking period are subject to our standard ticket return policy. Ticket purchases should always be made by the primary membership holder. Due to data protection we cannot discuss a membership account with any other person. Saffron Hall Foundation and Platinum member seat benefits only apply to Saffron Hall presented events, also referred to as ‘own promotion’ events. Platinum member seats not requested by three weeks before an event may be returned to general sale. Foundation member’s seats not allocated or requested by two weeks before an event may be returned to general sale.

Silver level members and above will be credited on our website and/or in our programmes with the name of the individual who purchased the membership unless you have indicated that you wish to remain anonymous or you have provided us with an alternative name credit. For gift memberships, the name of the individual who redeems the membership voucher will be credited unless the individual wishes to remain anonymous or has provided us with an alternative name credit.

Foundation level car parking spaces will be reserved for concerts booked at least 48 hours in advance. For bookings made later than this we cannot guarantee a car parking space will be available. Car parking spaces can only be used by those in the same household under the same membership and cannot be transferred to other individuals. We request that you inform us of your car registration, make and colour to help ensure that reserved parking spaces are being used by those authorised to do so. We will provide you with a card to display in your windscreen when parking at Saffron Hall for our events. Thank you for your co-operation.

Saffron Hall Trust reserves the right to refuse or terminate membership at any time. Membership fees are non-refundable except in extreme circumstances. Please allow up to 10 working days for application processing. We may revise these terms of use at any time by amending the information on our website. You should check our website from time to time to take notice of any changes to the terms and conditions. If you have any comments or suggestions regarding your membership or have any questions regarding the terms and conditions, please contact our Fundraising team by email: membership@saffronhall.com or by phone on 01799 588545, during office hours.