Terms & Conditions

By purchasing your ticket (and your payment being accepted), a legally binding contract between you and the Saffron Hall Trust is created. This contract is governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes.

These terms and conditions apply to all methods of booking and payment.

By purchasing your ticket you warrant that all details you provide to us are correct, that you are authorised to use your chosen method of payment and that you have sufficient funds to cover the cost of the ticket(s).

General Terms

Methods of booking and payment

Tickets may be purchased using cash, VISA credit and debit cards, MasterCard, Maestro Domestic, Electron, JCB, Solo and Laser cards. We do not accept cheques, Maestro International, Amex or Diners cards.

Fees

We charge a £1 booking fee per transaction for phone and in-person bookings. You will not need to pay a booking or transaction fee when booking tickets online using the Saffron Hall website.

If you are booking online or by telephone more than one week in advance of the first event for which you are booking, we can post your tickets to you second class for £1 per transaction.

Please check your tickets, as mistakes cannot always be rectified. Saffron Hall is not liable for any tickets that are lost or stolen.

Refunds and exchanges

We will only offer a refund if a performance is postponed, cancelled or abandoned when less than half the performance has taken place.

Ticket exchanges are only accepted for Saffron Hall presented events that have sold out, and with the following conditions:

– We will exchange tickets for a credit if we receive your tickets at Saffron Hall’s administration office at least 72 hours before the event and we are able to successfully resell the tickets. We cannot guarantee the successful resale of a returned ticket.
– If you are unable to return the tickets to us in advance, we may be able to resell the tickets on your behalf on the day. Bring tickets directly to the Box Office at Saffron Hall from one hour before the event start time. We will offer returned tickets for resale once we have sold any remaining house tickets.

If we successfully sell the tickets, we will issue you a credit, minus a £1 administration fee. Credit can be used to book Saffron Hall presented events held within one year of the date of the credit being issued.
All ticket exchanges are at the discretion of our Box Office. For more details please call us on 01799 588535.

Concessions and discounts

Concessions or discounts are available for some performances. Please check the website, call the Box Office or ask when booking tickets in person about which concessions or discounts apply to individual events.

Children aged two and under may sit on another guest’s lap and do not require a ticket, unless attending a family event or similar.

Admission

Every member of the audience must be in possession of a valid ticket. Altered or defaced tickets will not be valid.

We reserve the right to provide alternative seats to those specified on the ticket.

Strict age restrictions apply to some events. Please check before booking.

Management at Saffron Hall is authorised to refuse you admission to Saffron Hall. We reserve the right to do so if in our absolute judgement your conduct is such that it is likely to disrupt or disturb other persons attending Saffron Hall. We also reserve the right to terminate your permission to remain in Saffron Hall and remove you from Saffron Hall in similar circumstances. No refund will be offered to you if you are refused entry or removed from Saffron Hall in such circumstances as are detailed above.

Latecomers will be admitted to Saffron Hall at a suitable break in the performance and at the discretion of the management staff.

Security searches may be necessary on occasion to ensure the safety of guests.

Saffron Hall accepts no responsibility for lost or stolen property, including property checked into the Saffron Hall cloakroom.

Only food and drink purchased at Saffron Hall may be consumed on the premises. No food or drink may be taken into the auditorium.

No cameras or video or audio recording equipment are permitted at Saffron Hall without the express permission of the event promoter and Saffron Hall’s management staff. The making of recordings and photography without such express permission, with or without flash, is strictly forbidden.

Standing is not permitted anywhere in the auditorium.

Cancellation

We reserve the right to alter or vary performances due to events or circumstances beyond our control without being obliged to refund monies or exchange tickets. This does not affect your statutory rights.

Ticket costs (less any postage fees) will be refunded when the performance for which the tickets have been purchased is postponed, cancelled or abandoned when less than half the performance has taken place. If you have purchased the tickets using a credit or debit card, we will credit the same card. For cash transactions, we will return a cheque to you. Refunds may take up to 28 days to process.

General

Please make any complaints to the Duty Manager promptly, prior to or during the performance.

We reserve the right to carry out general filming and sound recording in or around the building, or to engage a third party to do the same. By purchasing a ticket, you signify your consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment. If you object to being photographed or recorded, please advise the Duty Manager before the performance begins.

Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. We expressly disclaim all liability for any direct, indirect or consequential loss or damage occasioned by your reliance on any statements, information or advice contained in our promotional information whether in print, on the website or any other promotional material generated by us.

Membership FAQ

Contact us

Please find below the answers to our Members’ frequently asked questions. We hope you find this useful, but if not please contact our Development team by email: membership@saffronhall.com or by phone on 01799 588545, during office hours.

I am having problems logging in to my Membership account online because it is not accepting my password?

It is easy to reset your password online; you can reset your password by clicking on the ‘My Account’ button which is located in the top right hand corner of the screen on our website, and selecting ‘Reset here’ after it says ‘Forgotten your password’. You will then be sent an email which will provide a link allowing you to change your password.

I have stopped receiving advance notice emails?

Please make sure that you add Saffron.Hall.news@arts-mail.co.uk to your address book so that our emails don’t end up in your junk folder, and speak to our Development team on 01799 588545 or email membership@saffronhall.com to ensure that the details that we have on file are correct.

I would like to pay for my membership by cheque - who should I make cheques payable to?

If you would like to pay for your membership by cheque please make it payable to Saffron Hall.

What benefits do I get?

A full list of benefits available at different levels is available by clicking here

I would like to buy a gift membership, how do I do this?

Please call our Development team on 01799 588545 to buy a gift Membership. A voucher with a code is provided so that the person in receipt of the gift can redeem their Saffron Hall membership

Can I include my Partner’s name on my Saffron Hall membership?

Your Saffron Hall membership is an individual Membership and ticket purchases should always be made by the primary membership holder. However, if your membership level entitles you to crediting on our website and in our programmes (Patron level and above) we are happy to credit you and your partner jointly. For more information about joint crediting please call our Development team on 01799 588545.

How can I increase my support of Saffron Hall?

Support from individual members of the public is invaluable. Your support enables us to:

Help bring the world’s greatest artists to perform on our stage
Support the cultural life of our community
Give performing opportunities to young people who may become the great artists of the future
Invest in our vital Learning & Participation programme
Please call the Saffron Hall’s Development team on 01799 588535 if you would like to increase your support.

Gift Vouchers

Gift Voucher Terms & Conditions

Saffron Hall gift vouchers can be used for all transactions through the Saffron Hall box office, including fees (where applicable) and donations.

Vouchers are valid up to 12 months from original date issued.

Saffron Hall is operated by Saffron Hall Trust. Saffron Hall Trust acts as an Agent on its own behalf and on behalf of show promoters and accepts vouchers as payment for tickets on sale through the Saffron Hall box office.

Some promoters may not sell some or all of their tickets through Saffron Hall, in which case vouchers cannot be accepted.

Vouchers may be redeemed through the Saffron Ball box office by phone on 0845 548 7650 or online at www.saffronhall.com.

Vouchers may be used as whole or in part payment for tickets to the value indicated on the voucher.

Vouchers cannot be exchanged for other goods or cash or be applied to the payment of tickets already purchased.

Tickets will be sold subject to availability at the time of booking.

Change will be given in the form of credit on customers’ accounts.

Once the redemption code on the voucher has been used, the voucher is invalid and cannot be used again.

Saffron Hall reserves the right to restrict the use of vouchers in the event of exceptional circumstances. This does not affect your statutory rights.

If you have any queries, please contact the box office on 0845 548 7650.

Membership

Membership Terms & Conditions

This page and any documents referred to on it tell you the terms of use applying to a membership purchased from Saffron Hall. Please read these terms carefully. All memberships purchased from Saffron Hall are subject to these terms and conditions.

The price of a membership includes VAT.

Payment for a membership is taken a year in advance and we will send you a reminder when renewal of your membership is due.

For Production Circle level membership and above we offer the option to pay monthly for your membership which can be arranged through Saffron Hall’s Development office. Please call 01799 588545.

The current benefits of the membership scheme are listed on our website. Benefits are subject to change.

Members’ names and contact details will be stored on a database so that we can send you information and offers which may include additional fundraising activities.

Members receive email notification of new shows and priority booking. We use email to communicate upcoming events, as this is quickest and most cost effective way of contacting our members. Members are responsible for providing accurate contact information.

There will be two main periods of priority booking per season for members. Priority booking for events which are added to the programme outside of these periods is at the discretion of Saffron Hall.

There is no limit on the number of tickets that can be booked by members during a priority booking period however, Saffron Hall reserves the right to limit the number of bookable tickets for some or all events.

Patron level members and above will be credited on our website and in our programmes with the name of the individual who purchased the membership unless you have indicated that you wish to remain anonymous or you have provided us with an alternative name credit.

For gift memberships, the name of the individual who redeems the membership voucher will be used for crediting unless the individuals wishes to remain anonymous or has provided us with an alternative name credit.

Where possible, Saffron Hall will email advance warning of new events to members. This may not be possible for all shows, and will be offered at the discretion of Saffron Hall.

Tickets purchased during a priority booking period are subject to our standard ticket return policy.

Tickets purchases should always be made by the primary membership holder. Due to data protection we cannot discuss a membership account with any other person.

Saffron Hall Foundation and Director’s Circle seat benefits only apply to Saffron Hall presented events.

Director’s Circle seats not requested three weeks before an event may be returned to general sale.

Saffron Hall Foundation seats not allocated or requested one week before an event may be returned to general sale.

Saffron Hall reserves the right to refuse or terminate membership at any time.

Membership fees are non-refundable except in extreme circumstances.

Please allow up to 10 working days for application processing.

We may revise these terms of use at any time by amending this page. You should check this page from time to time to take notice of any changes to the terms and conditions.

If you have any comments or suggestions regarding your membership or have any questions regarding the terms and conditions, please contact our Development team by email: membership@saffronhall.com or by phone on 01799 588545, during office hours.