FAQs

Our confirmation emails are automatically generated, so please check your junk and spam folders. Still can’t find it? Give our Box Office a call on 0845 548 7650.

You can download your e-tickets straight from our website by logging in and visiting the 'E-tickets' tab. Alternatively, drop us an email to info@saffronhall.com with your name, order number or ticket numbers and we'll send your tickets to you.

Yes, we have over 400 free parking spaces on site, all within five to 10 minutes’ walk from the hall.

To make sure you have enough time to park and make your way to your seats, we suggest arriving at least 20 minutes before your performance starts.

Children aged 24 months and under may sit on another guest’s lap and do not require a ticket.

Saffron Hall is a smoke-free site. Please wait until you’ve left the grounds before smoking.

Recording and photography is forbidden unless it is with the express permission of the event promoter and Saffron Hall management.

We will only offer a refund if a performance is postponed, cancelled or abandoned less than halfway through.

We offer exchanges for account credit in certain circumstances, please visit our Booking Information page for more details.

It is not possible to deactivate your online account yourself via our website but a member of our team will be happy to do it for you. Just email info@saffronhall.com or ring 01799 588545.