Accessibility

Facilities

Saffron Hall is fully wheelchair accessible from our car park, with level external door thresholds and a power-assisted main entrance door. Our accessible seating includes:

  • 6 wheelchair spaces in Rows D and Z
  • 14 step-free seats in Rows D and Z

Accessible toilets are located on the ground floor and the mezzanine, which is accessible by lift. Our stewards are always at hand to give directions if needed.

Assistance dogs
We have seats with additional space for assistance dogs (subject to availability).

Alternatively, our front of house staff are happy to look after your dog in the foyer if you would prefer not to bring them in to the auditorium.

Induction loop system
Our induction loop system can be used in the Balcony, Rows AA-XX and the Stalls, Rows D-Y. It cannot be used in Rows A-C or Row Z.

To use the system in the Balcony (Rows AA – XX and Rows W-Y), simply adjust your hearing aid to the ‘T’ or ‘M’ position.

If you’re in Stalls (Rows D – V only), please collect a neck loop receiver (subject to availability) from the Box Office before the performance.

Booking tickets

If you have access requirements, please let us know when you book so that we can do our best to accommodate them and ensure you receive any discounts for which you are eligible. We recommend booking in advance where possible as we have a limited number of accessible tickets for each performance. There are a number of ways of booking access seats. You can:

Call our Box Office on 0845 548 7650
Open Monday to Saturday 10am-5pm. Calls cost 7p per minute + access charge.

Visit the Saffron Walden Tourist Information Centre in person
Monday-Saturday 9.30am-5pm.

Email access@saffronhall.com

Book online yourself
We now have the facility to enable regular access users to book wheelchair spaces and seats with step-free access, not available to the general public, via our website. Please call our box office on 0845 548 7650 or email access@saffronhall.com and we’ll set this function up for you and give you some simple instructions on how to use it.

If you already have this facility set up and you need a reminder for how to book you can find some downloadable instructions here (PDF) or you are welcome to get in touch with us for a refresher.

Ticket Concessions

Essential companion tickets
If you need full-time assistance from a companion to attend a performance, please tell us when you book. We will provide a free ticket for your companion for Saffron Hall-presented events (subject to availability). Companion concessions for events presented by external hirers at Saffron Hall may vary, please ask the Box Office for information.

Getting here

Wheelchair Accessible Minibus
We run a free wheelchair accessible minibus which runs between Audley End station and Saffron Hall at selected Saffron Hall events. To find out if we’re running this service for your event, please check the event’s page in our What’s On section. You can hop on anytime from an hour before your concert, and we run return trips to the station for an hour after the performance. You’ll find the minibus as you exit the station, opposite the taxi rank and in (or next to) the ‘Daily Parking’ area.

The minibus is branded ‘Uttlesford Community Travel’ and although it also has ‘Book a ride’ written prominently on the front and sides, there is no need book the minibus in advance.

Parking
Feel free to use our setting down point, conveniently located just outside the main entrance. We also have several dedicated parking spaces for wheelchair users and Blue Badge holders. These are located between 10 and 30 metres from the main foyer entrance door.

We reserve a number of parking spaces for access users depending on the size of the audience. These parking spaces can be found in the below areas on the map: ‘Blue badge and Drop Off’, Purple Car Park. Pink Car Park.

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What to expect when you arrive

Saffron Hall is on the site of Saffron Walden County High School so is only open to the public directly before or after a Saffron Hall event. The Saffron Hall box office and bar are normally open to the public at least an hour before the start of an event.

When you arrive you will be greeted by a friendly Access Steward who will be stationed near the box office (in front of the main entrance). They will be on hand to show you to your seats and answer any questions you have about the venue. If an access steward has not made themselves known to you when you arrive, please notify the box office or talk to any of our other stewards (dressed in black).

When you book your tickets you can choose to have them posted or emailed to you, or you can pick them up directly from the Saffron Hall box office. To collect tickets you will only be asked to provide your name and postcode. You will not be asked to provide any evidence or accreditation in order to collect your access tickets.

Evacuation procedure
Some emergency exits are only available via the stairs.

For Health and Safety reasons, if you are sitting in seating above Row D (rows E – Y, AA – XX) you must be able to exit the auditorium via some stairs and without the use of the lift.

If you should require additional information please do not hesitate to contact us on access@saffronhall.com or 01799 588545.

Dementia Friends, Age-Friendly and Family Arts Standards

Saffron Hall staff are proud to be part of the Alzheimer’s Society Dementia Friends programme. Our organisation has pledged to uphold the Age-Friendly Standards and Family Arts Standards set down by Arts Council England.

Feedback

Saffron Hall are committed to working to increase accessibility for our visitors. We have recently introduced the capability to book wheelchair spaces and step-free seats online and updated the access information on our website.

We are always happy to receive feedback and would like to hear from you with suggestions for improvements or simply to let us know what we’re doing well. You are welcome to get in touch via email on access@saffronhall.com, ring us on 01799 588545 or talk to a member of staff at a Saffron Hall event.