Reopening for socially-distanced events
Please note that the access information for socially-distanced events may be different from usual due to the new configuration of the Hall.
For socially-distanced events with table and balcony seating:
- All tables on the ground floor of the auditorium have step-free access.
- Some tables may be tall tables with bar stools, which are not suitable for wheelchair users and may not be suitable for those with other physical access needs. To find out what kind of table you are booking for, just hover your mouse over the table in the seating plan when you book online or ask a member of our box office over the phone.
- Our ‘essential companion’ discount will apply as normal to balcony seats for socially distanced events – if more than one balcony ticket is being purchased, one ticket will automatically be discounted to £0. For tables, the price of the table will be discounted by a percentage which equates to ‘one person’ i.e. a 2 person table will have a 50% discount and a 4 person table will have a 25% discount. This should apply automatically during online bookings for eligible customers, but if you encounter any problems with this please contact us and we will apply the discount manually for you.
Please note that the set-up and layout of our socially distanced events is likely to change due to government guidelines and other external forces over the next few months. We will try to update this page as often as possible, but if you have any questions about specific events, or access in general, please give Emma a ring on 01799 588545 or send her an email on firstname.lastname@example.org.
Saffron Hall is fully wheelchair accessible from our car park, with level external door thresholds and a power-assisted main entrance door. Our accessible seating includes:
- 6 wheelchair spaces in Rows D and Z
- 14 step-free seats in Rows D and Z
Accessible toilets are located on the ground floor and the mezzanine, which is accessible by lift. Our stewards are always at hand to give directions if needed.
We have seats with additional space for assistance dogs (subject to availability).
Induction loop system
Our induction loop system can be used in the Balcony, Rows AA-XX and the Stalls, Rows D-Y. It cannot be used in Rows A-C or Row Z.
To use the system in the Balcony (Rows AA – XX and Rows W-Y), simply adjust your hearing aid to the ‘T’ or ‘M’ position.
If you’re in Stalls (Rows D – V only), please collect a neck loop receiver (subject to availability) from the Box Office before the performance.
If you have access requirements, please let us know when you book so that we can do our best to accommodate them and ensure you receive any discounts for which you are eligible. We recommend booking in advance where possible as we have a limited number of accessible tickets for each performance. There four ways of booking access seats. You can:
1. Call our Box Office on 0845 548 7650
Open Monday to Saturday 10am-5pm. Calls cost 7p per minute + access charge.
2. Visit the Saffron Walden Tourist Information Centre in person
Open Monday-Saturday 9.30am-5pm. Address: 1 Market St, Saffron Walden CB10 1HR.
Email Emma in our administration office on email@example.com
4. Book online yourself
We now have the facility to enable regular access users to book wheelchair spaces and seats with step-free access which are not available to the general public, via our website. Please call our box office on 0845 548 7650 or email firstname.lastname@example.org and we’ll set this function up for you and give you some simple instructions on how to use it.
If you already have this facility set up and you need a reminder for how to book you can find a downloadable Guide for Online Access Booking here (PDF) or you are welcome to get in touch with us for a refresher.
Essential companion tickets
If you need full-time assistance from a companion to attend a performance, please tell us when you book. We will provide a free ticket for your companion for Saffron Hall-presented events (subject to availability). Companion concessions for events presented by external hirers at Saffron Hall may vary.
Wheelchair Accessible Minibus
We run a free wheelchair accessible minibus which runs between Audley End station and Saffron Hall at selected Saffron Hall events. To find out if we’re running this service for your event, please check the event’s page in our What’s On section. You can hop on anytime from an hour before your concert, and we run return trips to the station for an hour after the performance. You’ll find the minibus as you exit the station, opposite the taxi rank and in (or next to) the ‘Daily Parking’ area.
The minibus is branded ‘Uttlesford Community Travel’ and although it also has ‘Book a ride’ written prominently on the front and sides, there is no need book the minibus in advance.
Feel free to use our setting down point, conveniently located just outside the main entrance. We also have several dedicated parking spaces for wheelchair users and Blue Badge holders. These are located between 10 and 30 metres from the main foyer entrance door.
We reserve a number of parking spaces for access users depending on the size of the audience. These parking spaces can be found in the below areas on the map: ‘Blue badge and Drop Off’, Purple Car Park, Pink Car Park.
What to expect when you arrive
Saffron Hall is on the site of Saffron Walden County High School so is only open to the public directly before or after a Saffron Hall event. The Saffron Hall box office and bar are normally open to the public at least an hour before the start of an event, and the auditorium will open to audience members between 15-30 minutes before the start of an event.
When you arrive you will be greeted by a friendly Access Steward who will be stationed near the box office (in front of the main entrance). They will be on hand to show you to your seats and answer any questions you have about the venue. If an access steward has not made themselves known to you when you arrive, please notify the box office or talk to any of our other stewards (dressed in black).
When you book your tickets you can choose to have them posted or emailed to you, or you can pick them up directly from the Saffron Hall box office. To collect tickets you will only be asked to provide your name and postcode. You will not be asked to provide any evidence or accreditation in order to collect your access tickets.
Some emergency exits are only available via the stairs.
For Health and Safety reasons, if you are sitting in seating above Row D (rows E – Y, AA – XX) you must be able to exit the auditorium via some stairs and without the use of the lift.
If you should require additional information please do not hesitate to contact us on email@example.com or 01799 588545.
Dementia Friends, Age-Friendly and Family Arts Standards
Saffron Hall staff are proud to be part of the Alzheimer’s Society Dementia Friends programme. Our organisation has pledged to uphold the Age-Friendly Standards and Family Arts Standards set down by Arts Council England.
Saffron Hall are committed to working to increase accessibility for our visitors. We have recently introduced the capability to book wheelchair spaces and step-free seats online and updated the access information on our website.
We are always happy to receive feedback and would like to hear from you with suggestions for improvements or simply to let us know what we’re doing well. You are welcome to get in touch via email on firstname.lastname@example.org, ring us on 01799 588545 or talk to a member of staff at a Saffron Hall event.