Accessibility

Booking tickets
We recommend booking access tickets in advance to get the best choice of seat. Call our Box Office on 0845 548 7650 or visit the Saffron Walden Tourist Information Centre, and let us know your requirements.

Facilities
Saffron Hall is fully accessible, with level external door thresholds and a power-assisted main entrance door. Our accessible seating includes:

  • Six wheelchair spaces, in the Stalls, Rows D and Z
  • 10 level access seats in the Stalls, Row D, for guests with severely limited mobility (limit two seats per customer)

Guests with access requirements attending with family and friends may be able to book up to four seats together in Row C or Row Z, subject to availability.

Accessible toilets are located on the ground floor and the foyer gallery, which is accessible by lift. Our stewards are always at hand to give directions if needed.

Parking
Feel free to use our drop-off point, conveniently located just outside the main entrance. We also have several dedicated parking spaces for wheelchair guests and Blue Badge holders. These are located between 10 and 30 metres from the main foyer entrance door.

Wheelchair concessions
Wheelchair guests are eligible for one half-price ticket for Saffron Hall presented events (subject to availability and excluding the lowest price band). If you need a seat for your assisting companion, please let us know when you book.

Assisting companion tickets
If you need full-time assistance to attend a performance, please tell us when you book and we will provide a free ticket for your companion for Saffron Hall presented events (subject to availability). Companion concessions by other presenters at Saffron Hall may vary, please ask the Box Office.

Assistance dogs
We have seats with additional space for assistance dogs (subject to availability). If you need a space for your assistance dog, please let us know when you book.

Induction loop systems
Our induction loop system can be used in the Balcony, Rows AA-XX and the Stalls, Rows D-Y.

To use the system in the Balcony (Rows AA – XX), simply adjust your hearing aid to the ‘T’ or ‘M’ position.

If you’re in Stalls (Rows D – Y only), please collect a neck loop receiver from the Box Office an hour before your performance starts. You can reserve a neck loop receiver when you book your tickets. They are also available on a first-come-first-served basis on the day.

Evacuation procedure
Some emergency exits are only available via the stairs.

For Health and Safety reasons, if you are sitting in seating above Row D (rows E – Y, AA – XX) you must be able to exit the auditorium via some stairs and without the use of the lift.

If you should require additional information please do not hesitate to contact us on info@saffronhall.com and we will endeavour to get back to you as soon as possible.