COVID-19 Safety Information

COVID-19 Safety Information

We are so excited to welcome you back to Saffron Hall this summer. Our events will function differently from normal, so we have put together these FAQs to answer your questions about the new set-up and help make you aware of the safety measures which will be in place during your visit.

Please note – all information is correct at time of publishing. We are acting in accordance with government guidelines, which are subject to change – please check this page before your visit. As far as possible, we will flag any recent changes to our safety measures in emails to ticket holders in advance of each event.

Keeping you safe

Keeping our audiences, artists and staff safe is our priority. To manage a safe and staged return to our ‘normal’ activity, all our concerts in June and July will continue to have a full range of safety measures in place including mandatory face coverings, staggered arrival times, NHS Test and Trace compliance, and socially-distanced table and balcony seating.

Before 21 June, we will have 2m+ distancing between parties in both our table and balcony seating. From 21 June onwards, our table seating will be spaced at 1m+, but groups of balcony seats will remain 2m+ apart as an option for anyone who would feel more comfortable with this additional measure in place.

Booking with confidence

We will continue to offer all bookers the opportunity to request a full refund if the concert is substantially changed, postponed or cancelled, or if you are no longer able to attend i.e. you or someone in your household has COVID-19 symptoms.

COVID-19 Safety Information

Keeping our audiences, artists and staff safe is our priority and we are therefore taking the following measures:

  • Reducing the capacity of the Hall
  • Mandatory face coverings when not eating or drinking (unless exempt)
  • All audience members (over 16) will be asked to check in with the NHS Test and Trace app or provide contact tracing details via an alternative method
  • Shorter concerts (generally one hour duration)
  • Contactless digital ticketing
  • Staggered arrival times
  • Pre-order drinks service
  • Enhanced cleaning
  • Hand sanitiser available throughout the building

If you or any of your household or bubble are showing symptoms of COVID-19 in the run up to an event, we ask that you DO NOT visit Saffron Hall. Please instead contact us by emailing info@saffronhall.com or ringing 01799 588545 and we will arrange a refund for the cost of your tickets.

 

Booking

Do I have to book in advance?
We are not able to offer a physical box office service at the moment so tickets must be booked in advance. You can book online or ring our box office on 0845 548 7650 (Monday-Friday 10am-5pm, calls cost 7p per minute + access charge).

Can I pick my tickets up at Saffron Hall?
We are not able to offer a ticket collection service at the moment. Instead, we will send your tickets to you as a PDF attached to an email. If we have your mobile number, we will also send you a pre-show text message with a link to your digital tickets on the day of the performance.

I have only been sent one ticket but there are two or more people in my party?
For table seating, there is one ticket per table regardless of how many people are in your party. Please arrive and take your seats with your whole party together.

Can I book tickets next to people who aren’t in my household or bubble?
Yes. Current government guidelines allow groups of 6 people or 2 households to sit next to each other.

Will I get a refund if I am not able to attend the performance?
Yes, we will continue to offer all bookers the opportunity to request a full refund if the concert is substantially changed, postponed or cancelled, or if you are no longer able to attend i.e. you or someone in your household has COVID-19 symptoms.

I have already have tickets for an event at Saffron Hall which was originally sold without socially distanced seating. Will it still be going ahead?
You can find out more information about all our events on our Check the Status of Your Event webpage.

Before you arrive

When should I arrive?
Arrival times are staggered to avoid crowding in the foyer. Please check your ticket to find the arrival time for your party.

What should I bring with me?
Please bring either a printed or digital copy of your tickets which we will have emailed you or sent you by text. Please try to have these tickets to hand when you arrive. We ask that you also bring a face covering to wear inside the building unless you are eating or drinking in your seat in the auditorium. Children under 11 are not required to wear a face mask inside Saffron Hall.

At Saffron Hall

How will seating work in Saffron Hall?
Saffron Hall will be set up differently from usual. The stalls seating bank will be removed and the orchestra pit will be covered, with audience members seated on cabaret tables in front of a raised stage area.

Before 21 June, we will have 2m+ distancing between parties in both our table and balcony seating. From 21 June onwards, our table seating will be spaced at 1m+, but groups of balcony seats will remain 2m+ apart as an option for anyone who would feel more comfortable with this additional measure in place.

Do I have to wear a mask?
Please wear a face covering inside Saffron Hall unless you are eating or drinking in in your seat in the auditorium. Children under 11 are not required to wear a face mask inside Saffron Hall.

Where should I park and what door should I use?
When you arrive you can park as normal and enter using any external door. If you are sat at a table, please enter the auditorium through the double doors in the main foyer next to the box office. If you are seated in the balcony, please enter using the stairs by the bar.

Will toilet facilities be available?
Yes, the toilets in the foyer will be available for use before and after the performance.

Will there be food and drink available?
Refreshments will be available to pre-order online via a link we will send to ticket-bookers in our in our pre-show text message. The pre-order deadline for most events is 10mins before the start time of the performance, however for selected events we will be offering instant online mobile orders during the performance as well. You can find the order deadline for your event in your pre-show text message and courtesy email.

If you are not sure whether we have an updated mobile number for you, you can check by logging in to your Saffron Hall account on our website or by getting in touch with us directly.

Can I still order drinks if I don’t have smartphone?
Yes! If you have a mobile phone which can receive texts you can type the website address we send you by text into a computer and pre-order your drinks online that way. Alternatively, if you don’t have a mobile phone you can ring us on 01799 588545 in the week before your event and we can book some drinks in for you over the phone.

Will I need to check in using the NHS Test and Trace App?
Upon arrival each audience member will be asked to ‘check in’ using the NHS COVID-19 App. For more details about the NHS COVID-19 App click here.

There will be alternative contact tracing arrangements in place for people who do not have smartphones or don’t use the NHS app.

Please note that by booking for an event, you agree that your contact details may be shared with NHS Test and Trace if requested by NHS England. If you are not happy for us to share your contact details with NHS Test and Trace, please let us know directly.

Accessibility

Our accessible seating and access discounts will function differently from normal for these events due to the different configuration of the hall.

  • All tables on the ground floor of the auditorium have step-free access.
  • Some tables may be tall tables with bar stools, which are not suitable for wheelchair users and may not be suitable for those with other physical access needs. To find out what kind of table you are booking for, just hover your mouse over the table in the seating plan when you book online or ask a member of our box office over the phone.
  • Our ‘essential companion’ discount will apply as normal to balcony seats – if more than one balcony ticket is being purchased, one ticket will automatically be discounted to £0. For tables, the price of the table will be discounted by a percentage which equates to ‘one person’ i.e. a 2 person table will have a 50% discount and a 4 person table will have a 25% discount. This should apply automatically during online bookings for eligible customers, but if you encounter any problems with this please contact us and we will apply the discount manually for you.

Please note that the set-up and layout of our events is likely to change on an event-by-event basis, so if you have any questions about specific events, or access in general, please give Emma a ring on 01799 588545 or send her an email at access@saffronhall.com.

 

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